LOLOSupport
The LOLO team
Contact us
Questions, feedback or problems? Email us at [email protected]. We usually reply within 24 hours.
FAQ
- How do I sign up? Open the app and choose “Continue with Apple” or “Continue with Google”. There is no other sign-up method.
- What are tokens? Tokens let you boost your post (“Öne çıkar”) or send a Super Signal to a post. Posting, commenting, regular signals, following and reporting are always free. Earn free tokens with your daily check-in streak, or buy token packs or a LOLO Premium subscription in the app.
- How do I get a refund? Purchases are processed by Apple; request a refund at reportaproblem.apple.com.
- How do I report or block someone? Use the “…” menu on any post, comment or profile and choose “Report” or “Block”. Reports are reviewed within 24 hours.
- How do I delete my account? Profile → Settings → Delete account. Deletion is permanent; see the Privacy Policy for details.
Safety reports
For urgent safety issues (harassment, threats, a minor using the app, etc.) report in the app and email [email protected] with the subject “URGENT”.